NEW NORMALITY PROTOCOL

Your Safety & Wellbeing

WELCOME IN

We are thrilled to welcome you to another wonderful season at Agapi Beach Resort!

We have set up rigorous and enhanced cleanliness practices to ensure that you can experience an elevated level of protection, in accordance with World Health Organization measures and the Greek State directive.

We have also adopted a number of additional initiatives, for our guests to feel at ease at all times & our employees to have a safe workplace.

Our commitment to you is clear: to welcome you in a safe sanctuary & celebrate the ethos of the Greek summer, together!

FLEXIBLE RESERVATION & CANCELLATION POLICY

As the COVID-19 situation continues to evolve around the world, we would like to assure you that the safety and wellbeing of our guests and employees are our top priority at Agapi Beach Resort!

As the current circumstances may affect your travel plans, we have updated our reservation and cancellation policies to provide more flexibility & peace of mind when booking a stay with us.

Flexible Cancellation

For new reservations, we will allow cancellation without penalty up to 7 days prior to arrival.

No deposit

We are not processing any charge at the time of the booking.

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Terms & Conditions

Flexible Cancellation: 100% of the total price will be charged for cancellations made 6 days before arrival

No deposit policy: No deposit is requested at the time of the booking; we hold the right to pre-authorize the credit card at any time.

Specific room packages are excluded from this flexible reservation and cancellation policy. Please refer to individual listing for details.

Blackout dates apply and vary

For reservations made via third parties, including online travel agents, travel professionals or as part of group booking, contact your booking provider or meeting planner for additional information on their policies.

Transportation and Arrival

Company transfer cars & minibuses are thoroughly cleaned before and after each use, carrying only same room guests
Doors opened automatically or by staff
Implementation of physical distancing across all public areas

Temperature checks are required at the entrance.

Check in & out

New check in time at 3pm and check out time at 11am
Comfortable check-in procedures with safe distances, plexiglass placement at the reception & staff PPE
Contactless payments available
Disinfection of all equipment such as room keys and POS
Sanitizing stations available
Visible safety signage
Intensive staff training on PPE use, frequent deep sanitation and change of equipment

Contactless check in available via our mobile app

Public Spaces

We have intensified the frequency of deep-cleaning &added a disinfection procedure of all common areas; public spaces, guest rooms and to back of house areas, with an emphasis on high-contact, hard surfaces areas; such as front desk check-in counters, door handles, restrooms and dining surfaces.
We have rearranged our furniture throughout all common areas and back-of-house to allow for increased spacing.
Visible safety signage available throughout our public areas.
An enhanced number of sanitizing stations available throughout our public areas.
Airy spaces, with fresh air circulating in all indoor spaces and common areas.
All A/C units receive an enhanced maintenance; their filters are regularly disinfected.
Exhaust ventilation systems -24/7 - of restrooms.
All rooms located in the main building, can also be accessed via staircases.
Elevators can be used only by a party staying in the same room. Buttons inside and outside the elevators sanitized regularly. Sanitizing stations available outside elevators.

Guest Rooms

SAFETY & SANITATION

An enhanced cleaning protocol is implemented by our Housekeeping staff
We use the approved cleaning products from global hygiene expert Diversey™

All A/C units receive an enhanced maintenance and their filters

are disinfected before every arrival

IN ROOM EXPERIENCE

Our rooms are eliminated of all reusable print material
All in-room information, as well as our menus are available via QR codes & our mobile app
Τhe coffee & tea amenity is available in the room, replaced before every arrival (select rooms)
Room service menu is available via a QR code & mobile app (breakfast only)
Laundry service is available; please contact the reception to place their request

RESTAURANTS & BARS

Main Restaurant (breakfast, lunch & dinner)
Akrogiali Tavern (lunch& dinner)
Piazza d'Italia (dinner)
Taka-Taka (street food)
1978 Lobby Bar
Beach Bar
Pool Bar
Room Service (breakfast, upon request)

RESTAURANTS & BARS

We will continue to reinforce our internationally recognized methods, including Hazard Analysis Critical Control Points process (HACCP), to manage risk and prevent contamination of food
A rearranged seating layout has been implemented at all our F&B outlets
Frequent disinfection of all high-touch surfaces after each reservation
Staff is wearing PPE
Guest hand sanitazing stations located at all venues
Visible safety signage
Digital menus, available via QR codes or our tablets
Contactless payment options available
Our buffet (breakfast, lunch & dinner) is served at the Main Restaurant; cold items are available in single portions and hot items are served by our staff
Cutlery and tableware are replaced upon every service

Facilities & Services

Private Beach
Outdoor Pools
Spa
Gym
Kids Club
Tennis
Bocce court
Shopping

Spa & Gym

At the Spa, all therapies are available with a reservation
The Gym is available at a limited capacity, by appointment only. Fitness & yoga sessions are available, by appointment.
Disinfection of all gym & spa equipment, as well as hard-surface areas, such as the spa reception and lockers, is performed after every use
Staff is wearing PPE
Guest hand sanitizing stations available
Visible safety signage

Kids Club

The Kids club operates only outdoors
All activities are adjusted and all equipment are disinfected after use
No consumption of food or drinks is allowed
We accept a limited capacity of children, upon reservation
Baby sitting services operating with protective equipment and sanitizing protocol procedures
Staff is wearing PPE
Sanitizing stations available
Visible safety signage

Water areas

PRIVATE BEACH

Our Blue-flag awarded, long, sandy private beach, stretches approximately 218 meters along the coastline of Ammoudara, Heraklion
Safe distance of 4 metres between each set of umbrellas
Beach towels are provided by our beach crew.
Collection of used towels is performed following strict hygiene protocols
Sunbeds are sanitized after every use
Our private beach is supervised by a well-trained beach crew
Watersports are available; operation as per strict safety & hygiene protocols

OUTDOOR POOLS

Our outdoor pools will be operating, following strict safety & hygiene protocols
Water quality controls in place
Safe distance of 2 metres between each set of sunbeds
Visible safety signage
Sunbeds are sanitized after every use
Our pools are supervised by a well-trained lifeguard

Entertainment

Our entertainment continues this year with an enhanced program, including:

BBQ EVENTS AT GAZEBO (upon reservation)

WINE TASTINGS, OLIVE OIL TASTINGS, COOKING LESSONS

LIVE MUSIC, PIANO NIGHTS, LIVE DUET PERFORMANCES CRETAN LINE MUSIC

Expert Healthcare Measures

All employees will have their temperature checked before commencing their shift, as well as suppliers before entering our premises.

Our guests will have their temperature checked upon arrival.

We have teamed up with local private medical Covid-19 certified expert to have available required molecular Covid testing for any guests or employees who may feel unwell or experience virus-related symptoms.

Moreover, we have assigned a designated hotel team, who are supervising procedures, receiving an ongoing certified training.

Our hygiene and safety plan is certified by TÜV Nord organization (Safe Restart Program).

An extensive training for our staff has been completed and certified as well.

We are working closely with industry and health authorities on implementing our thorough hygiene and safety plan in accordance ith World Health Organization measures and the Greek State directive.

What happens if I begin to feel unwell during my stay?

If you or your family members feel unwell or experience virus-related symptoms,

please contact Reception immediately

Our private medical Covid-19 certified expert and our Social Environmental Health Agent are available 24-hours to aid our guests

An emergency contingency plan is in place

A Restorair Rapid Room Recovery Unit®, using Advanced Oxidation Cell to effectively mitigate and eliminate viruses and other contaminants and harmful pathogens in the air and on surfaces, is available at the hotel, in case of a suspicious case.

On propery Covid-19 testing

We have enhanced our Health & Safety protocol and as an extension to our commitment to you for a safe and comfortable stay we have established on-property COVID-19 testing, upon arrival or before departure. We have teamed up with a local private medical Covid-19 certified expert to provide on-property testing options (either rapid antigen or preventive PCR tests), offered optionally to all guests, at a fee.

Preventive PCR test: the price is arranged at 55€/guest

Rapid antigen test: the price is arranged at 30€/guest

Special terms

All tests are available to children, at the same fee, without age restrictions

Test appointments over the weekend are limited and require additional fee

A 48h booking test appointment is required, during weekdays