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NEWS

A message from our co-CEOs

 

As Greeks, we have philoxenia (hospitality – kindness to a guest) in our DNA. It is time to show this kindness to everyone, guests and associates alike.
We will do our part in staying positive, caring and flexible, while preparing our procedures, resorts, teams and experiences for the next day,
when it is time for Phāea Resorts to share a truer, more timeless Greece that is worth celebrating!

Read the full message here

 

 


Important information for your booking

 

July 2020 Update

Please take a moment to read the following important Protocol for Arrivals in Greece, issued by the Greek State.

 

June 2020 Update

We are thrilled to announce the start of our summer season on July 1st! 

At Agapi Beach Resort, all preparations are already in full swing so that you can enjoy wonderful days in Crete with as few restrictions

as possible, because your wellbeing is our top priority. We have used the last few weeks intensively to develop extensive hygiene and safety measures and to

train our employees in the new accommodation conditions.

Stay tuned to find out more coming up!

 

May 2020 Update

At  Agapi Beach Resort our absolute priority is the health and safety for our guests and our people. Following the extension
of our seasonal closure by the Greek state, our resort will remain closed until further notice. 

For guests with existing refundable and non-refundable individual reservations, with arrivals up to June 30, 2020, full changes or cancellation
are permitted  at no charge. Please communicate with the hotel to receive your voucher valid for 18 months (until 31st of October 2021),
at the end of which deposits, will be returned, if not used. 

For guests with existing non-refundable reservations with arrival from July 1, 2020 onwards, our guests are welcome
to amend their travel plans as necessary for a stay until October 31st, 2021. 

For guests with existing refundable reservations with arrivals from July 1, 2020 to July 7, 2020 and September 23, 2020 until October 31, 2020,
full changes or cancellation are permitted at no charge up to 7 days prior to arrival.  In case of change or cancellation, please communicate
with the hotel to receive your voucher valid for 18 months (until 31st of October 2021), at the end of which deposits, will be returned, if not used. 

For guests with existing refundable reservations with arrivals from July 8, 2020 to September 22, 2020 full changes or cancellation are permitted
at no charge up to 15 days prior to arrival. In case of change or cancellation, please communicate with the hotel to receive your voucher
valid for 18 months (until 31st of October 2021), at the end of which deposits, will be returned, if not used.

 For new reservations with arrivals from July 1, 2020 hotel standard deposit and cancellation policy applies:

Refundable Rates: For bookings with arrival date during the period: July 1, 2020 to July 7, 2020 and September 23, 2020 until October 31, 2020,
in case of cancellation up to 7 days prior to arrival no cancellation fee is required. In case of cancellation within 6 days prior to arrival,
100% of the total reservation cost will be charged.  For bookings with arrival date during the period: July 8, 2020 until September 22, 2020,
in case of cancellation up to 15 days prior to arrival no cancellation fee is required. In case of cancellation within 14 days prior to arrival,
100% of the total reservation cost will be charged. In the event of no show or early departure the whole amount of booking will be charged.

Non – Refundable Rates: changes and cancelation to your rate are not permitted. Your payment for this rate is non-refundable.  

Please note that any modification to existing reservations will be subject to availability and any rate difference.

Given these unique circumstances we continue to monitor the situation and will be keeping this policy under review.
 

Blue Flag Award 2020

We are extremely proud that Agapi Beach Resort, has received for one more year the iconic Blue Flag, one of the world’s most recognised voluntary eco-labels awarded to beaches, marinas, and sustainable boating tourism operators. This environmental symbol is one of property’s many commitments in sustainability, that preserves Cretan culture and its natural environment. Read more about our sustainability program here.

Recommended on HolidayCheck 2020

We’re delighted to announce that we’re recommended on HolidayCheck, for having received excellent guest reviews throughout 2020.

A heartfelt thank you to our guests, we could not have achieved this amazing distinction without you!

TUI Umwelt & Top Quality 2020

TUI Awards 2020

We are extremely proud to be awarded with two prestigious awards of TUI for 2020; TUI Top Quality and TUI Environmental award!

The TUI TOP QUALITY is the prestigious award for TUI’s best hotels. All hotels with this accolade earned the highest ratings in our guest survey and scored at least 8.7 out of 10 possible points. The TUI TOP QUALITY signet highlights the most popular holiday hotels.

The TUI Environmental Champion is awarded to hotels who are particularly committed to the protection of the environment and socially responsible management, as Agapi Beach Resort. Read more about our sustainable practices here.

Travelife Gold Award 2019

​We're proud to announce that we've received for one more year the Travelife Gold Certification, for demonstrating our commitment to sustainability. Our activities include:

  • ​Protecting the environment
  • Respecting and treating our employees fairly
  • Respecting the local community, including its residents and the safeguard of children
  • Protecting the local culture, heritage and wildlife of the destination
  • Supporting the local economy and its businesses
TRIPADVISOR_Hal Of Fame 15-19

Agapi Beach Resort enters TripAdvisor Hall of Fame 2019

We are extremely proud to announce that we've entered the TripAdvisor Hall of Fame. 

Having received a Certificate of Excellence every year, for the past six years, for consistently delivering ​great service and achieving great reviews from our guests, this is the time to extend a heartfelt ​THANK YOU to all of you for contributing to this amazing recognition!

TUI UMWELT CHAMPION 2019

TUI Environmental Champions Award 2019 

With our excellent performance in sustainable hotel management, we've convinced both our guests and the auditors.

The TUI Environmental Champions 2019 award, received for one more year, is a distinguished achievement in the area of sustainability and shows the commitment of our team towards driving sustainable tourism forward.

TUI TOP QUALITY 2019

TUI Top Quality 2019

We’re proud to announce that we’ve received the TUI Top Quality 2019, reserved for the very best TUI hotels – the absolute favourites, as declared by our guests.

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